Terms and Conditions

Privacy Policy
Our purpose in establishing this Policy is to advise you of the policies and information practices we follow in collecting, storing, using and disclosing Personal Data. This Policy is designed in a manner that recognizes both the right of privacy of individuals with respect to their Personal Data and our need to collect, use or disclose such Personal Data for purposes that a reasonable person would consider appropriate under the circumstances.

Information Collection and Use
Hotel Rafayel on the Left Bank is the sole owner of the information collected on www.hotelrafayel.com. Hotel Rafayel London collects information from our users at several different points on our website. Other than for specific purposes as agreed with the user the information that is collected through this site is used for marketing or analysis purposes only.
We may collect information from you in person, over the telephone or by corresponding with you via e-mail. Visit www.hotelrafayel.com for enquiries and reservations. You will be asked to provide your e-mail address, mailing address and phone number so that we may contact you directly. As a guest or prospective guest, you will be asked to provide certain information for identification and verification purposes. Your personal information is never traded, sold or leased to any external companies.
We may use your personal information (including your name, address, telephone number, email and other contact details) to send marketing communications to you. These may include emails and phone messages that contain news, offers, promotions, and events relating to our products and services.
Unsubscribing
We’ll remove you from our database of site users and stop sending you information upon request. Simply send us an email to unsubscribe at this email address.

Analysis
Information gathered through this website will be held in a database at our offices and be used periodically to assess the success of the website and the actions generated from the levels of traffic generated.

When you request a page from the site’s web server, the server automatically collects some information about your system, including your IP address. Hotel Rafayel collects the minimum information necessary to ensure our service works.

Enquiry Form
We ask for information from the user on our enquiry form. Information gathered through this form will be held in a database at our offices and be used periodically to assist in the various marketing activities of Hotel Rafayel. We do not currently provide or share your information with other third parties.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Special Restrictions on the Use of Sensitive Data.
We will not normally seek Personal Data relating to your racial or ethnic origins, political opinions, religious or other beliefs, trade-union membership, physical or mental health, sex life or criminal convictions (collectively “Sensitive Personal Data”). When we do collect Sensitive Personal Data, it will be limited to that which is (1) required by law, (2) necessary for legal proceedings, or to establish, exercise or defend our legal rights (including protection against fraud), (3) clearly and strictly necessary to fulfill a contract between you and us, in which case we will only collect Sensitive Personal Data with your prior consent, or (4) necessary to protect your vital interests or the vital interests of another person (for example, if medical data is urgently required after an accident and you cannot give your consent).

Links
This website may contain links to other sites. Please be aware that we, Hotel Rafayel, are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website.

Policy Changes
We may change or terminate this Policy at any time without prior notice. We will post any Policy changes to our websites to notify you of these changes and provide you with the ability to consent to any new, unanticipated uses of Personal Data not previously disclosed in the Policy. Any such changes shall be effective immediately upon posting. You should therefore check this Policy periodically for, and read carefully, any such changes if you are concerned about how your information will be used and before continuing on with your use of this website. Your continued use of our websites and/or provision of your Personal Data after such posting constitutes your acceptance of these changes.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Hotel Rafayel on the Left Bank, 34 Lombard Road, London SW11 3RF.
Tel: +44 (0) 20 7801 3600
Fax: +44 (0) 20 7801 3601
Email: Management@hotelrafayel.com